Contact and Service

Welcome to Häfele Canada! 

We’re excited to offer you a variety of self-service and communication options to make your experience with us seamless and easy: 

FAQ | Social Media Community | Newsletter 

 

For Our Valued Trade Professional Partners

Our Dedicated Customer Service team is here to assist with any questions or concerns you may have: 

Email Contact | Live Chat (available at the bottom right corner) | Phone: 800-423-3531 

 

Customer Service Hours 

Monday to Friday 

Closed on Weekends & Statutory Holidays 

Phone Hours:  8:00 AM – 6:30 PM (ET) 

Pickup Hours: 7:30 AM – 5:30 PM (ET) 

 

Exciting News: Office Makeover in Progress! 

We’re thrilled to announce that our Burlington, Ontario office is undergoing a fantastic upgrade! While the space is being refreshed, orders can still be placed as usual, and shipping and pickup options remain unchanged. 
Please note, however, that the office and showroom areas are temporarily closed to visitors. We appreciate your patience and can’t wait to show off our new and improved space soon! 

 

Head Office & Sales/Distribution Centre 

Häfele Canada Inc. 
5323 John Lucas Drive, 
Burlington, Ontario L7L 6A8 

 

Your Accessibility Matters! 
At Häfele Canada Inc., we are committed to providing equal access and opportunities for everyone. If you require any information in an accessible format or would like to provide feedback on how we can improve our services, don’t hesitate to reach out to us via the form below. We’re here to assist you!