1) Place your order - we will review stock/ETA with you.

2) You will receive a phone call when your order is ready.

3) Pick up at rear bay door, signage marks the area
    Call 800-423-3531 when you arrive.

4) Staff will bring out your order and place it on a pallet
    No signature required.



Q. What is the timeframe can I estimate to pick up after placing an order?
A. 90 minutes from the time of placing an order.

Q. How will I know when my order is ready?
A. You will be called to confirm when this is ready.

Q. What are the hours for curbside pickup?
A. Between 10:00 AM and 5:00 PM Monday to Friday

Q. What is the pickup address?
A. Häfele Canada Inc.
    5323 John Lucas Dr
    Burlington, ON L7L 6A8

Q. Where is the pickup area?
A. First bay door located at rear of building – Exterior signage marks area.

Q. What do I do upon arrival?
A. Call (800) 423-3531.

Q. How will goods be handed off?
A. Our staff will open the overhead bay door and transfer the items to a pallet located outside. You will retrieve the items. Our staff will remain at a distance of at least 6 feet during this process.

Q. Do I have to sign anything?
A. No signature required, we will record the date and time of the pickup.

Q. What if I forgot to order something?
A. Place the new order as you normally would ( / email / phone (800) 423-3531). New orders will be prepared within 90 minutes, provided items are in stock.

Q. What if the product I ordered is not what I want?
A. Communicate to the staff member that you do not wish to pick up the goods, a return will be done for items as long as they have not been specially ordered for you.